SHIPPING & RETURNS
All prices on this website are shown in Australian dollars.
We offer shipping via Yellow Express standard delivery on all Australian orders. Delivery time is estimated at 3-7 working days depending on your location (regional addresses may have a longer delivery time than metro).
We do require a signature on delivery, so we recommend shipping your order to your business address.
Standard delivery is $30 to all locations outside of Australia. We currently ship to most international destinations. To check if we ship to your country, please contact our customer service team.
Delivery time is estimated at 8-10 working days depending on your location. We require a signature of receipt for your online order - for this reason, we recommend you ship to your business address if you are not at home during business hours.
DUTIES & TAXES
Deliveries outside Australia may be subject to import duties and taxes, which are levied when the products reach their destination. Any customs charges must be borne by you. HB1 has no control over such charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please also be aware that when you order products from HB1 for delivery outside Australia, you are considered the importer of record. You must ensure that the products you order comply with all laws, restrictions and regulations of the country in which you are receiving them. Your privacy is important to us and our international customers should be aware that cross-border deliveries may be opened and inspected by customs authorities.
HB1 accepts payment by Visa and Mastercard. The name HB1 - SYD will be recorded on your credit card statement.
TRACK YOUR ORDER
Your order will be sent via Yellow Express. When your parcel is dispatched, you will receive an email with a link that allows you to track your order.
RETURNS & CANCELLATIONS
If you wish to cancel your order before it has shipped, please contact our Customer Service team as soon as possible.
In the event that you receive a product that is in some way defective, please contact our Customer Service team.
CHANGE OF MIND
Unfortunately, we cannot issue a change of mind refund for any goods.